Retail Deduction Specialist

Ken’s Foods is a family owned business that takes pride in its roots.  Ken's Foods, Inc was incorporated in 1958, and currently has plant operations in Marlborough, Massachusetts, McDonough, Georgia, Las Vegas, Nevada, and Lebanon, Indiana.  In addition, Ken's employs over 1000 employees nationally. To this day, Ken’s is still owned by the same family, as they continue their tradition of flavor obsession.  Joining Ken’s Foods is becoming part of an enthusiastic team.  Whether you’re in our state-of-the-art facilities or in our corporate headquarters, you’ll enjoy a warm company culture and get all the tools you will need to succeed in your career. 

SUMMARY

The Retail Deduction Specialist will apply proper credit approval of all invoice deductions, collection of any money due and payables pertaining to unauthorized deductions. To research client records in regard to charge-backs, deductions and collections.       

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for tracking and resolving outstanding customer deductions.
• Conduct deduction research, analysis, validation, and deduction collection.
• Request backup information from customers and/or brokers.
• Reconcile deductions to Ken’s Foods budget or promotion code.
• Input lists of items, numbers or other data, e.g., customer account numbers, amounts, program codes, descriptions and accounting codes into Ken’s Foods Intranet System.
• Validate and process check requests for indirect customers in the system with appropriate promotion codes and approvals.
• Perform customer deduction audits.
• Research proof of deliveries for short/damage quantity adjustment claims.
• Process and maintain charge back invoices to carriers and customers into Ken’s Foods systems.
• Approve and maintain an accurate aging report and/or TO DO LIST in timely fashion.
• Process and send open statements to customers.
• Interact with customers, brokers and sales team to resolve outstanding deductions via email phone and/or fax.
• Provide excellent customer service to customers, brokers, and internal business partners.
• Ability to work independently.
• Basic computer knowledge using MS software and applications a must.
• Assist Accounts Receivable team in general office work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Has a strong analytical skill. Should display a positive attitude and proactive steps to mitigate future deduction issues. Effective organizational and time management skills. Strong customer-service orientation; ability to work in a team environment.  Self motivated and has intermediate or proficient knowledge preferred in Excel, and other similar desktop application. The requirement listed below representative of the knowledge, skill, and /or ability required.

Education and/or Experience

High school diploma or general education degree (GED); or three to five months related experience and /or training; or equivalent combination of education and experience.