SUMMARY

The Food Service Deduction Specialist will research and collect customer deductions. Will also apply proper credit approval of all invoice deductions, collection of any money due and payables pertaining to unauthorized deductions. The starting rate for this position is $21.00/hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Compile backup information and perform customer deduction audits.
Responsible for tracking and resolving outstanding customer deductions.
Conduct deduction research, analysis and deduction collection.
Identify the deductions and create an excel file for BB invoice.
Upload and validate Bill Back invoice into Ken’s Food Service Deduction system via Forge/Blacksmith software.
Approve Bill back invoice.
Match Bill back invoice to Open Deduction.
To maintain an accurate Open Deduction and Bill back Scorecard in timely fashion.
Research proof of deliveries for short/damage quantity adjustment claims using Elementum software.
Process and send open statements to customers.
Interact with customers, brokers, third party contractors, customer service, pricing and sales support team to resolve outstanding deductions via email, phone and/or customer accounting website.
Provide excellent customer service to customers, brokers, and internal business partners.
Ability to work independently.
Basic computer knowledge using MS software and applications a must.
Assist Deduction Team in general office work as needed.

Education and/or Experience

High School graduate or general education degree (GED); or three to five months related deduction experience and /or training, or equivalent combination of education and experience.

SKILLS AND ABILITIES

Effective organizational and time management skills
Intermediate or proficient knowledge in Excel, and/or other similar desktop applications
Self-motivated

Employment with Ken’s Foods is contingent upon successful completion of a drug test, background screening, and pre-employment assessment.

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