Enterprise IT Business Systems Analyst

We are looking for a proactive and analytical Enterprise IT Business Systems Analyst to support and enhance our corporate SG&A technology landscape in the fast-paced retail consumer food industry. This role will be a liaison between the Sales, Marketing, Customer Service, Corporate Finance business groups and IT, providing cross-functional support. The primary focus will be to transform business requirements into systemic solutions, ensure smooth data exchange, triage failures, perform detailed testing, perform system maintenance, user and data administration, optimizing systems and processes that manage SG&A. This role will support corporate functions like Sales forecasting/planning/optimization, Customer Service/Logistics, and Corporate Finance to bring operational efficiency across our enterprise.   This role is 100% onsite in Marlborough, MA.

Key Responsibilities:

• Partner with Sales, Marketing, Customer Service, Corporate Finance, and IT teams to define and enhance business processes.
• Partner with various business groups to gather and clearly document requirements for system enhancements and new projects.
• Communicate effectively with technical and non-technical staff and relay information accurately.
• Creating and Maintaining user accounts, groups, and access security.
• Excellent analytical and Strong problem-solving skills to troubleshoot and resolve system-related issues.
• Clear understanding of business processes, system configurations and expected functional and data outcome.

• Work directly with 3^rd party vendor’s support Team to troubleshoot system interruptions, integrations and data issues, any system upgrades, testing and migrations.

• Analyze and improve all systems supporting SG&A processes.
• Collaborate with vendors and internal teams to implement system upgrades, integrations, and data migrations.
• Effectively manage tickets to support internal and external applications for issues, enhancements and projects.
• Develop comprehensive test plans and strategies based on project requirements.
• Design test cases, test scripts, and test data for functional, integration, system, and regression testing.
• Ensure data accuracy and integrity across systems, especially in a best of breed environment.
• Partner with business and design dashboards and reports to provide visibility into SG&A KPIs.
• Conduct user training, create documentation, and provide ongoing support for enterprise applications.
• Stay informed on industry trends such as automation, AI in forecasting, and sustainability in the food industry.
• Experience with Installing and configuring Client Software is preferred

Qualifications:

• Bachelor’s degree, preferably in Information Systems, Sales, Finance, Customer Success, Business, or related field.
• 5+ years of experience in a business systems analyst role ideally within retail, grocery, or consumer packaged goods (CPG).
• Strong understanding of SG&A functions in the food industry.
• Experience with ERP and CRM systems such as SAP, Oracle, Infor, Syspro, Sales Force, Zoho or Monday.
• Proficiency in data analysis tools (e.g., SQL, Excel, Power BI) and integration technologies (e.g., EDI, APIs).
• Excellent communication, problem-solving, and cross-functional collaboration skills.

Preferred Qualifications:

• Certifications such as PMP, PMI-ACP, CSM, CAPM.
• Familiarity with food safety regulations and traceability requirements.
• Knowledge of sustainability and waste reduction initiatives in food supply chains.

The salary for this position is determined by a combination of experience, skills, and education level. The compensation range is $110k-140k annually.

Employment with Ken’s Foods is contingent upon successful completion of a drug test, background screening, and pre-employment assessment.